Frequently Asked Questions (FAQ)
How can I contact you?
For any questions, you can contact us via contact@lindamilano.com, at +39 339 995 8329, or via our contact form.
How much is shipping?
Shipping is free for all orders in Ireland.
What is the cutoff time for same-day processing?
Orders placed before 2:00 PM (CET/CEST) are processed the same day. Orders placed after 2:00 PM are processed the next business day.
How long does it take to process and ship my order?
Orders are generally processed within 1–2 business days (Monday to Friday). After shipping, delivery usually takes 4–6 business days (Monday to Friday).
What should I do if I receive a damaged or incorrect item?
Take a photo of the item and email it to contact@lindamilano.com. We will check it and send you the correct item or a replacement.
How long do I have to make a return?
You can request a return within 30 days of receiving the order.
How do I start the return process?
Send us an email at contact@lindamilano.com with the order details and the reason for the return. We will guide you through the next steps and provide you with the correct return address.
Is return shipping free?
No, return shipping costs are borne by the customer.
When will I receive my refund?
Once the return has been received and inspected, we will issue a refund to the original payment method. Processing generally takes within 7 business days.
Can I exchange an item?
Yes, contact us with your order number and the item you wish to exchange. We will provide you with the necessary instructions.
What payment methods do you accept?
We accept Visa, Mastercard, American Express, Maestro, UnionPay, JCB, PayPal, Shop Pay, Google Pay, and Apple Pay. All payments are processed securely. More details can be found on the Payment Methods page.
What should I do if my order has not been delivered?
If your order has not arrived within the expected timeframe, contact us. We will check the shipping status and help you find a solution.
Customer Service Hours
Monday to Friday: 9:00 AM to 5:00 PM (CET/CEST)
Saturday and Sunday: 10:00 AM to 4:00 PM (CET/CEST)
Company Information
Company name: LindaMilano
Address: Via Imperatore Graziano 31, Milan, MI, 20162, Italy
Email: contact@lindamilano.com
Phone: +39 339 995 8329